Payment and delivery

The following terms and conditions apply:

Delivery Terms 

Goods are also delivered to non-EU member states.

Shipping costs (including VAT)

Domestic deliveries (Germany):

We calculate shipping costs based on the order value (gross value of goods): 

- Order value up to €74.99 = €6.90
- Order value up to €99.99 = €2.90

We offer free delivery on orders of €100 or more. 

We offer free delivery on orders of 10kg or more of pet food.

Bulky goods are shipped directly from the wholesaler via a freight forwarder at no extra cost. 

Delivery to a parcel locker is not possible.

Express delivery is available for €23.30 per parcel. Please call us.

Note:

UV tubes are always packed separately in one parcel and cannot be shipped together with other items.

Landing nets and handles are generally sent in two parcels. 

International delivery: 

We work with the parcel services DHL, UPS and GLS for international shipping. We always try to offer you the most competitive shipping costs. We dispatch our parcels in such a way that they arrive safely at your address. Shipping costs are calculated based on the number of parcels. However, UV tubes must always be packed separately. Landing nets and handles generally require two parcels. However, as a general rule, we pack as much goods into one parcel as possible to keep shipping costs as low as possible. After you place your order, we will send you an order confirmation. This will show the invoice amount, minus any loyalty bonus, and any applicable shipping costs.

We calculate international shipping costs as follows (these are mostly DHL and UPS rates; if delivery must be made via GLS, higher shipping costs may apply):

Shipping conditions for Switzerland

Shipping costs:
Shipping costs are calculated automatically and displayed in the shopping basket. They amount to CHF 22.82 for purchases up to 15 kg and CHF 37.39 for up to 30 kg

Customs clearance costs: The customer must pay customs
clearance costs to the carrier to cover the administrative costs of customs clearance. We ship with DAP terms (i.e. delivered at place, excluding customs duties and taxes; freight and customs clearance are invoiced by the carrier, whilst customs duties and taxes are charged directly by customs). Below you will also find a calculation example of the customs clearance costs.

EFTA customs clearance costs of CHF 18.30 net per order. Additional charges
apply for orders with an invoice value exceeding €1,000.

DAP customs clearance costs:
The base price is CHF 18.30 (shipment from Germany).  Additional costs may also arise in connection with customs clearance (e.g. a surcharge for opening the consignment). Further information on DAP customs clearance costs can be found at https://www.bazg.admin.ch/de/reisen-einkaufen-private-einfuhr-in-die-schweiz.

Customs duties:
Depending on the product and order quantity, customs duties may apply when shipping to Switzerland. For further information, please refer to the XTARES calculator of the Federal Customs Administrationhttp://xtares.admin.ch.

Swiss VAT: You will be
required to pay Swiss VAT to the carrier upon receipt of the goods, together with the customs clearance costs and any applicable duties. Swiss VAT is calculated based on the taxable value of the goods. The taxable value comprises the cost of the goods, the shipping costs, the customs clearance costs and any applicable duties. For reasons of administrative efficiency, tax amounts up to 5 Swiss francs are not levied. This tax amount corresponds to a taxable amount of 61.73 Swiss francs at a VAT rate of 8.1% and 192.31 CHF at a VAT rate of 2.6%. Here you will find a calculation example of Swiss VAT and customs clearance costs.

Calculation

Cost of goods excl. VAT	CHF	100.00
+ Shipping costs	CHF	22.82
Total	CHF	122.82
+ Customs clearance costs DAP	CHF	18.30
+ Customs duties	CHF	0.00
Taxable value of goods (= Total + customs clearance costs + customs duties)	CHF	141.12
VAT (8.1% of the taxable value of goods)	CHF	11.43
Total additional costs (customs clearance fees + customs duties + VAT)	CHF	29.73

Delivery times 

Unless otherwise stated in the relevant offer, goods will be delivered within Germany within 1–4 days, and for international deliveries within 5–7 days of the contract being concluded (in the case of agreed prepayment, following receipt of your payment instruction). Please note that no deliveries are made on Sundays or public holidays.
If you have ordered items with different delivery times, we will dispatch the goods in a single consignment, unless we have agreed otherwise with you. In this case, the delivery time is determined by the item with the longest delivery time that you have ordered. 

If you are collecting the goods yourself, we will inform you by email when the goods are ready for collection and the collection options. In this case, no delivery charges will be applied.

Accepted payment methods

 Cash on collection

• Prepayment by bank transfer
• Payment by SEPA Direct Debit
• Payment via Apple Pay
• Payment via Google Pay
• Payment by instalments (via easycredit)
• Payment by credit card (MasterCard, Visa)
• Payment by invoice (via Klarna)
• Payment by instalments (via Klarna)
• Payment by direct debit (via Klarna) 

Via PayPal Checkout:

• Payment via PayPal
• Payment via Apple Pay
• Payment via Google Pay
• Payment via PayPal Express
• Payment via "Pay Later"
• Payment by instalments 

Further details on payment

When paying by SEPA Core Direct Debit or SEPA Business-to-Business Direct Debit, you authorise us to collect the invoice amount from the specified account by issuing a corresponding SEPA mandate. You will receive a pre-notification at least 5 days before the direct debit date. Please note that you are obliged to ensure there are sufficient funds in the account on the notified date.

When paying by credit card, your credit card account will be charged upon dispatch of the goods.

If you have any questions, you will find our contact details in the legal notice.