right of withdrawal
Right of withdrawal for consumers
(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed professional activity).
I. Cancellation policy for goods
II. Cancellation policy for services
III. Sample cancellation form
I. Cancellation policy for goods
Right of cancellation
You have the right to cancel this contract within 14 days without giving any reason .
The withdrawal period is 14 days from the day on
which you or a third party named by you, who is not the carrier, took possession of the goods, provided that you ordered one or more goods as part of a single order and these are delivered separately ;
- on which you or a third party named by you, who is not the carrier, have taken possession of the last goods, provided that you ordered several goods as part of a single order and these are delivered separately ;
- on which you or a third party designated by you, who is not the carrier, has taken possession of the last partial shipment or the last piece, provided that you have ordered goods that are delivered in several partial shipments or pieces ;
To exercise your right of withdrawal, you must inform us (Koi Discount GmbH, Jahnstr. 8-10, 63505 Langenselbold, telephone no.: 06184-93610, email address: info@koi-company.de) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You can use the attached sample withdrawal form for this purpose, but this is not mandatory .
To comply with the withdrawal period, it is sufficient that you send the notification of your exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within 14 days from the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this repayment.
We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than 14 days from the date on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the 14-day period.
You shall bear the direct costs of returning goods that can be sent by parcel post goods and the direct costs of returning goods that cannot be sent by parcel post. The costs for goods that cannot be sent by parcel post are estimated at a maximum of approximately £90.
You shall only be liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that is not necessary for testing their condition, properties and functionality .
Reasons for exclusion or expiry
The right of withdrawal does not apply to contracts
- for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
- for the delivery of goods that can spoil quickly or whose expiry date would be quickly exceeded;
- for the delivery of alcoholic beverages, the price of which was agreed upon conclusion of the contract but which can be delivered at the earliest 30 days after conclusion of the contract and whose current value depends on fluctuations in the market over which the entrepreneur has no influence;
- for the delivery of newspapers, magazines or illustrated magazines, with the exception of subscription contracts.
The right of withdrawal expires prematurely in the
case of contracts- for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
- for the delivery of goods if, after delivery, they have been nature have been inseparably mixed with other goods;
- for the delivery of audio or video recordings or computer software in sealed packaging, if the seal has been removed after delivery.
II. Cancellation policy for services
Right of cancellation
You have the right to cancel this contract within 14 days without giving any reason .
The withdrawal period is 14 days from the date of conclusion of the contract.
To exercise your right of withdrawal, you must inform us (Koi Discount GmbH, Jahnstr. 8-10, 63505 Langenselbold, telephone number: 06184-93610, email address: info@koi-company.de ) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You can use the attached sample withdrawal form for this purpose, but this is not mandatory.
To comply with the withdrawal period, it is sufficient that you send the notification of your exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract . We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.
If you have requested that the services for which the contract payment of a price, to begin during the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you inform us of the exercise of the right of withdrawal in respect of this contract, compared to the total scope of the services provided for in the contract. Reasons for exclusion
or expiry Reasons for exclusion or expiry
The right of withdrawal does not apply to contracts for the provision of services in connection with leisure activities if the contract provides for a specific date or period for the provision of the services.
The right of withdrawal expires in the case of a contract for the provision of services that obliges the consumer to pay a price, upon complete performance of the service, if the consumer has expressly agreed before the start of the performance that the entrepreneur will begin performing the service before the expiry of the withdrawal period and has confirmed his knowledge that his right of withdrawal expires upon complete performance of the contract by the entrepreneur.
(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed professional activity).
I. Cancellation policy for goods
II. Cancellation policy for services
III. Sample cancellation form
I. Cancellation policy for goods
Right of cancellation
You have the right to cancel this contract within 14 days without giving any reason .
The withdrawal period is 14 days from the day on
which you or a third party named by you, who is not the carrier, took possession of the goods, provided that you ordered one or more goods as part of a single order and these are delivered separately ;
- on which you or a third party named by you, who is not the carrier, have taken possession of the last goods, provided that you ordered several goods as part of a single order and these are delivered separately ;
- on which you or a third party designated by you, who is not the carrier, has taken possession of the last partial shipment or the last piece, provided that you have ordered goods that are delivered in several partial shipments or pieces ;
To exercise your right of withdrawal, you must inform us (Koi Discount GmbH, Jahnstr. 8-10, 63505 Langenselbold, telephone no.: 06184-93610, email address: info@koi-company.de) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You can use the attached sample withdrawal form for this purpose, but this is not mandatory .
To comply with the withdrawal period, it is sufficient that you send the notification of your exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within 14 days from the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this repayment.
We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than 14 days from the date on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the 14-day period.
You shall bear the direct costs of returning goods that can be sent by parcel post goods and the direct costs of returning goods that cannot be sent by parcel post. The costs for goods that cannot be sent by parcel post are estimated at a maximum of approximately £90.
You shall only be liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that is not necessary for testing their condition, properties and functionality .
Reasons for exclusion or expiry
The right of withdrawal does not apply to contracts
- for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
- for the delivery of goods that can spoil quickly or whose expiry date would be quickly exceeded;
- for the delivery of alcoholic beverages, the price of which was agreed upon conclusion of the contract but which can be delivered at the earliest 30 days after conclusion of the contract and whose current value depends on fluctuations in the market over which the entrepreneur has no influence;
- for the delivery of newspapers, magazines or illustrated magazines, with the exception of subscription contracts.
The right of withdrawal expires prematurely in the
case of contracts- for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
- for the delivery of goods if, after delivery, they have been nature have been inseparably mixed with other goods;
- for the delivery of audio or video recordings or computer software in sealed packaging, if the seal has been removed after delivery.
II. Cancellation policy for services
Right of cancellation
You have the right to cancel this contract within 14 days without giving any reason .
The withdrawal period is 14 days from the date of conclusion of the contract.
To exercise your right of withdrawal, you must inform us (Koi Discount GmbH, Jahnstr. 8-10, 63505 Langenselbold, telephone number: 06184-93610, email address: info@koi-company.de ) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You can use the attached sample withdrawal form for this purpose, but this is not mandatory.
To comply with the withdrawal period, it is sufficient that you send the notification of your exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract . We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.
If you have requested that the services for which the contract payment of a price, to begin during the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you inform us of the exercise of the right of withdrawal in respect of this contract, compared to the total scope of the services provided for in the contract. Reasons for exclusion
or expiry Reasons for exclusion or expiry
The right of withdrawal does not apply to contracts for the provision of services in connection with leisure activities if the contract provides for a specific date or period for the provision of the services.
The right of withdrawal expires in the case of a contract for the provision of services that obliges the consumer to pay a price, upon complete performance of the service, if the consumer has expressly agreed before the start of the performance that the entrepreneur will begin performing the service before the expiry of the withdrawal period and has confirmed his knowledge that his right of withdrawal expires upon complete performance of the contract by the entrepreneur.
Sample withdrawal form
You may use the following model withdrawal form for your withdrawal, but this is not mandatory. Form download
To
Koi Discount GmbH
Jahnstraße 8-10
63505 Langenselbold
Tel: 06184-93610
Fax: 06184-936125
Email: info@koi-company.de I/we
(*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
Ordered on (*)/received on (*)
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only for paper notifications)
Date
(*) Delete as appropriate.