General FAQ
Top 3 questions
If you would like to purchase a gift voucher for friends or acquaintances, you can easily find it by entering ‘gift voucher’ in our search field or here. You are free to choose the amount.
BPlease ensure that your email address is spelled correctly. Please also enter the email address you used when registering. If you use multiple addresses, please try another one. Please also note that the system is case-sensitive. If you are still unable to log in, please request a new password or call us: Monday to Friday from 9:00 a.m. to 12:00 p.m and 14:00 pm to 17:00 pm. Telephone: 06184/93610
Please change any new addresses, telephone numbers, bank details or email addresses in your user account. To do this, log in and click on ‘My account/Overview’ in the top right-hand corner.
Under ‘Personal data’, you can change your name, email address and password.
https://koi-company.com/General-FAQ/Account/How-do-I-change-my-details
Under Addresses, you can enter new billing and delivery addresses.
If you have new bank details, please enter them during the payment process when placing your next order. For security reasons, your bank details cannot be changed in your user account.