General Terms and Conditions and Customer Information

I. General Terms and Conditions§
1 Basic Provisions
(1) The following terms and conditions apply to contracts that you conclude with us as the provider (Koi Discount GmbH) via the website
https://koi-company.de/. Unless otherwise agreed, the inclusion of
any terms and conditions you may use is hereby rejected.
(2) A consumer within the meaning of the following provisions is any natural person who enters into a legal transaction for purposes that are
predominantly neither commercial nor self-employed. An entrepreneur is any
natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their
independent professional or commercial activity.

§ 2 Accessibility
(1) In accordance with § 14 (1) No. 2 in conjunction with Annex 3 No. 1 BFSG, we provide information on how our website and our services in
electronic commerce meet the accessibility requirements of the relevant regulation (BFSGV). This information can be accessed
via a separate, appropriately labelled button (e.g. "Accessibility Statement" or similar) on our
website and includes the following points in particular:

• a description of the applicable accessibility requirements;
• a general description of the service in an accessible format;
• descriptions and explanations necessary for understanding the implementation of the service;
• a description of how the service meets the relevant accessibility requirements.

(2) The contact details of the competent market surveillance authority are as follows:

MLBF (under establishment)
c/o Ministry of Labour, Social Affairs, Health and Equality Saxony-Anhalt
PO Box 39 11 55
39135 Magdeburg
Telephone: 0391 567-4530
Email: MLBF@ms.sachsen-anhalt.de

(3) We may use artificial intelligence (AI) and special tools to implement accessibility requirements on our
website. This is intended to take into account a wide range of possible disabilities, including visual, auditory, physical, linguistic,
cognitive and neurological impairments. Further details can be found under the separate
, appropriately labelled button on our website mentioned in paragraph 1.
(4) Our website and our e-commerce services are accessible if they can be found, accessed
and used by people with
disabilities in the usual way, without particular difficulty and, in principle, without assistance from others.
(5) The measures for implementing the accessibility requirements include, for example, clearly recognisable font sizes and sufficient
colour contrasts, navigability by mouse and keyboard, alternative texts for images, subtitles and audio descriptions in videos (if
videos are integrated into the website), easily readable and understandable language, compatibility with all common screen readers
(screen reading aids), and customisable display options for various end devices (smartphones, tablets, desktop computers, etc.).

§ 3 Conclusion of the contract
(1) The subject matter of the contract is the sale of goods.
(2) By placing the respective product on our website, we are making you a binding offer to
conclude a contract via the online shopping basket system under the conditions specified in the item description.
(3) The contract is concluded via the online shopping basket system as follows:
The goods intended for purchase are placed in the "shopping basket". You
can access the "shopping basket" via the corresponding button in the navigation bar and make changes there at any time.
After clicking on the "Checkout" or "Continue to order" button (or similar designation) and entering your personal data
as well as the payment and shipping conditions, the order data will be displayed to you as an order overview.
If you use an instant payment system (e.g. PayPal (Express/Plus/Checkout), Amazon Pay, Sofort) as your payment method, you will either be taken
to the order overview page in our online shop or redirected to the website of the instant payment system provider.
If you are redirected to the respective instant payment system, make the appropriate selection or enter your data there.
Finally, the order data will be displayed as an order overview on the website of the instant payment system provider or after you have been redirected
back to our online shop.
Before submitting the order, you have the option of checking the details in the order overview again, changing them (also using
the "back" function of your internet browser) or cancelling the order.
By submitting the order via the corresponding button ("order with obligation to pay", "buy" / "buy now", "order
with obligation to pay", "pay" / "pay now" or similar designation), you declare your legally binding acceptance of the offer, thereby concluding the
contract.

(4) Your requests for a quote are non-binding for you. We will send you a binding quote in
text form (e.g. by email), which you can
accept within 5 days (unless a different period is specified in the respective quote).
(5) The processing of the order and the transmission of all information required in connection with the conclusion of the contract is partly automated by
email. You must therefore ensure that the email address you have provided us with is correct, that the
receipt of emails is technically ensured and, in particular, that it is not prevented by spam filters.

§ 4 Conclusion of the contract for courses
(1) The subject matter of the contract is the provision of courses. By placing the respective
course offer on our website, we are already making you a binding offer to
conclude a contract via the online shopping basket system under the conditions specified in the respective course description.
(2) The contract is concluded via the online shopping basket system as follows:
The courses you wish to book are placed in the "shopping basket". You can access the "shopping basket" via the corresponding
button in the navigation bar and make changes there at any time.
After clicking on the "Checkout" or "Proceed to order" button (or similar designation) and entering your personal data
and payment terms, the order data will be displayed to you as an order overview.
If you use an instant payment system (e.g. PayPal (Express/Plus/Checkout), Amazon Pay, Sofort) as your payment method, you will either be taken
to the order overview page in our online shop or redirected to the website of the instant payment system provider.
If you are redirected to the respective instant payment system, make the appropriate selection or enter your data there.
Finally, the order data will be displayed as an order overview on the website of the instant payment system provider or after you have been redirected
back to our online shop.
Before submitting the order, you have the opportunity to check the details in the order overview again, change them (also using
the "back" function of your internet browser) or cancel the order.
By submitting the order via the corresponding button, you declare your legally binding acceptance of the offer, thereby concluding
the contract.
(3) Your requests for the preparation of an offer are non-binding for you. We will send you a binding offer in
text form (e.g. by email), which you can
accept within 5 days (unless a different period is specified in the respective offer).
(4) The processing of the order and the transmission of all information required in connection with the conclusion of the contract is partly automated by
email. You must therefore ensure that the email address you have provided us with is correct, that the
receipt of emails is technically ensured and, in particular, that it is not prevented by spam filters.

§ 5 Provision of services for courses
(1) The courses will be held in the form described in the respective offers on the agreed dates.
(2) If the implementation of the courses depends on the number of participants, the minimum number of participants is specified in the respective
offer.
If the minimum number of participants is not reached, we will inform you in writing (e.g. by email) at least 7 days before the start of the course that the booked course will
not take place. Any services already rendered will be refunded immediately in this case.
(3) If an individual event is cancelled due to the last-minute absence of the course instructor due to illness or other important
reasons, any services already rendered will be refunded immediately.
In the case of events consisting of several event dates, if an event is cancelled due to the last-minute absence
of the course instructor due to illness or other important reasons, the cancelled event will be rescheduled for a replacement date.
(4) In connection with the use of course rooms and objects, you must comply with the local house rules. You
must follow our instructions or the instructions of the course instructor.

§ 6 Withdrawal/cancellation
(1) You may withdraw from the contract free of charge up to 5 days before the start of the course. Withdrawal must be made in writing (e.g. by email). The date of receipt of the
notice of withdrawal by us shall be decisive for compliance with the deadline. Withdrawal is no
longer possible less than 5 days before the start of the course.
(2) In the event of non-participation or partial participation in the booked course, no refund of course fees is possible.
(3) This does not affect the statutory right of withdrawal, which exists independently of the existence or non-existence of this
additional right of withdrawal.

§ 7 Replacement participants
You may name a replacement participant at any time before the start of the course. There is no charge for this rebooking.

§ 8 Special agreements on payment methods offered
(1) Credit check
If we make advance payments, e.g. for payment on account or direct debit, your data will be passed on to Creditsafe Deutschland GmbH,
Sonnenallee 221 F, 12059 Berlin, for the purpose of credit assessment on the basis of mathematical-statistical procedures in order to protect our legitimate
interests. We reserve the right to refuse you payment by
invoice or direct debit as a result of the credit check.
(2) Hire purchase via easyCredit
For hire purchase via easyCredit, the General Terms and Conditions for Hire Purchase from easyCredit apply in addition. You can find the
terms and conditions here.
(3) Payment via Klarna
In cooperation with the payment service provider Klarna Bank AB (publ) (Sveavägen 46, 111 34 Stockholm, Sweden; "Klarna"), we offer
the following payment options. Payment is made to Klarna in each case:

Invoice ("Pay Later"): The Klarna invoice terms and conditions for the United Kingdom can be found at
https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/invoice; the terms and conditions for the option to extend the

payment term can be found at https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/due_date_extension.
Hire purchase ("Financing"): Detailed information on hire purchase, including the general terms and conditions and the
European standard information for consumer credit for Germany, can be found at
https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/account; the terms and conditions for the "Pay in 3 instalments" payment option
can be found at https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/paylaterin3.
Instant transfer ("Pay Now")

The use of the payment methods invoice and/or instalment purchase and/or direct debit requires a positive credit check. In this respect
, we forward your data to Klarna for the purpose of address and
credit checks as part of the initiation and processing of the purchase contract. Please understand that we can only offer you those payment methods that are permitted based on the
results of the credit check.
For more information about Klarna and the Klarna terms of use for the United Kingdom, please
visit https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/user and https://www.klarna.com/de/.
(4) SEPA direct debit
When paying by SEPA direct debit, you authorise us to collect the invoice amount from the
specified account by issuing a corresponding SEPA mandate.
The direct debit will be collected within 5 days of the conclusion of the contract.
The deadline for sending the pre-notification is reduced to 5 days before the due date. You are obliged
to ensure that there are sufficient funds in the account on the due date. In the event of a chargeback due to your fault, you
shall bear the bank charges incurred.
(5) Payment via "PayPal" / "PayPal Checkout"
If you select a payment method offered via "PayPal" / "PayPal Checkout", payment will be processed by the
payment service provider PayPal (Europe) S.à.r.l. et Cie, S.C.A. (22-24 Boulevard Royal L-2449, Luxembourg; "PayPal"). The individual
payment methods via "PayPal" are displayed on our website under a correspondingly labelled button and in the online
ordering process. "PayPal" may use other payment services for payment processing; if special
payment conditions apply, you will be notified of this separately. Further information about PayPal can be found at
https://www.paypal.com/de/webapps/mpp/ua/legalhub-full.

§ 9 Right of retention, retention of title
(1) You may only exercise a right of retention if the claims arise from the same contractual
relationship. (2) The goods remain our property until the purchase price has been paid in full.
(3) If you are an entrepreneur, the following also applies:
a) We reserve title to the goods until all claims arising from the current business relationship have been settled in full.
Pledging or transfer by way of security is not permitted before transfer of ownership of the goods subject to retention of title.
b) You may resell the goods in the ordinary course of business. In this case, you hereby assign to us all claims in the amount of
the invoice amount accruing to you from the resale; we accept the assignment. You remain authorised to collect
the claim. However, if you do not meet your payment obligations properly, we reserve the right to collect the
claim ourselves.
c) If the goods subject to retention of title are combined or mixed, we shall acquire co-ownership of the new item in proportion to the invoice value
of the goods subject to retention of title to the other processed items at the time of processing.
d) We undertake to release the securities to which we are entitled at your request insofar as the realisable value of our
securities exceeds the claim to be secured by more than 10%. The selection of the securities to be released is at our discretion.

§ 10 Warranty
(1) The statutory rights of liability for defects shall apply.
(2) If you are informed of this by us before the contract is concluded and this has been expressly and separately
agreed, the limitation period for claims for defects in used goods shall be one year from delivery of the goods. The
above restriction does not apply
:- to culpably caused damage attributable to us resulting from injury to life, limb or health and to other damage caused intentionally
or through gross negligence;
- insofar as we have fraudulently concealed the defect or have assumed a guarantee for the quality of the goods.

(3) As a consumer, you are requested to check the goods immediately upon delivery for completeness, obvious defects and transport damage and
to notify us and the carrier of any complaints as soon as possible. Failure to do so shall not
affect your statutory warranty claims.
(4) If a characteristic of the goods deviates from the objective requirements, the deviation shall only be deemed to have been agreed if you were informed of this by us before the
contractual declaration was made and the deviation was expressly and separately agreed between
the contracting parties.
(5) If you are an entrepreneur, the following shall apply in deviation from the above warranty provisions:
a) Only our own information and the manufacturer's product description shall be deemed agreed as the quality of the goods, but not
other advertising, public promotions and statements by the manufacturer.

b) In the event of defects, we shall provide warranty at our discretion by repair or replacement. If the defect cannot be remedied, you
may, at your discretion, demand a reduction in price or withdraw from the contract. The remedy of defects shall be deemed to have failed after a
second unsuccessful attempt, unless the nature of the goods or the defect or other circumstances indicate otherwise
. In the event of rectification, we shall not be required to bear the increased costs incurred by transporting the goods to a location
other than the place of performance, provided that the transport does not correspond to the intended use of the goods.
c) The warranty period is one year from delivery of the goods. The reduction of the period shall not apply
:- to culpably caused damage attributable to us resulting from injury to life, limb or health and to other damage caused intentionally
or by gross negligence;
- if we have fraudulently concealed the defect or have given a guarantee for the quality of the item;
- for items that have been used for a building in accordance with their normal use and have caused its
defectiveness;
- for statutory recourse claims that you have against us in connection with warranty rights.

§ 11 Choice of law, place of performance, place of jurisdiction
(1) German law shall apply. In the case of consumers, this choice of law shall only apply insofar as it does not deprive them of the protection afforded by mandatory provisions of the law
of the country of their habitual residence (principle of favourability).
(2) The place of performance for all services arising from the business relationships with us and the place of jurisdiction is our registered office, provided that you are not
a consumer but a merchant, a legal entity under public law or a special fund under public law. The same applies
if you do not have a general place of jurisdiction in Germany or the EU or if your place of residence or habitual abode is unknown at the time
the action is brought. The right to appeal to the court at another legal place of jurisdiction remains unaffected
by this.
(3) The provisions of the UN Convention on Contracts for the International Sale of Goods expressly do not apply.

II. Customer information
1. Identity of the seller
Koi Discount Ltd.
Jahn Street 8-10
63505 Langenselbold
United Kingdom
Telephone: 06184 93610
Email: info@koi-company.de

We are willing, but not obliged, to participate in dispute resolution proceedings before consumer arbitration boards.

2. Information on the conclusion of the contract
The technical steps for concluding the contract, the conclusion of the contract itself and the correction options are carried out in accordance with the
provisions of "Conclusion of the contract" in our General Terms and Conditions (Part I.).

3. Contract language, contract text storage
3.1. The contract language is English.
3.2. We do not store the complete contract text. Before sending the order via the online shopping basket system, the
contract data can be printed out or saved electronically using the browser's print function. After we receive your order, the order data, the information required by
law for distance contracts and the General
Terms and Conditions will be sent to you again by email.
3.3. For enquiries outside the online shopping basket system, you will receive all contract data in the form of a binding
offer in text form, e.g. by email, which you can print out or save electronically.

4. Codes of conduct
4.1. We have submitted to the buyer seal quality criteria of Händlerbund Management AG, which can be viewed
at: https://www.haendlerbund.de/de/downloads/kaeufersiegel/kaeufersiegel-zertifizierungskriterien.pdf.

5. Essential characteristics of the goods or services
The essential characteristics of the goods and/or services can be found in the respective offer.

6. Prices and payment terms
6.1. The prices stated in the respective offers and the shipping costs represent total prices. They include all
price components, including all applicable taxes.

6.2. The shipping costs incurred are not included in the purchase price. They can be accessed via a correspondingly labelled button on our
website or in the respective offer, are shown separately during the ordering process and are to be borne by you
in addition, unless free shipping has been promised.
6.3. If delivery is made to countries outside the European Union, additional costs for which we are not responsible may be incurred, such as
customs duties, taxes or money transfer fees (transfer or exchange rate fees charged by credit institutions), which shall be
borne by you.
6.4. Any money transfer costs incurred (bank transfer or exchange rate fees charged by credit institutions) shall
be borne by you in cases where delivery is made to an EU member state but payment is initiated outside the European Union.
6.5. The payment methods available to you are indicated under a correspondingly labelled button on our website
or in the respective offer.
6.6. Unless otherwise specified for the individual payment methods, the payment claims arising from the concluded contract are due for
payment immediately.
6.7. Unless otherwise agreed, payment for courses must be made on site at the latest on the
course date before the start of the course, otherwise there is no entitlement to participation.

7. Delivery conditions
7.1. The delivery conditions, the delivery date and any existing delivery restrictions can be found under a correspondingly
labelled button on our website or in the respective offer.
7.2. If you are a consumer, it is regulated by law that the risk of accidental loss and accidental deterioration of the
sold item during shipment is only transferred to you upon delivery of the goods, regardless of whether the shipment is
insured or uninsured. This does not apply if you have independently commissioned a transport company not designated by the entrepreneur or
another person designated to carry out the shipment.
If you are an entrepreneur, delivery and shipment are at your risk.

8. Statutory liability
for defects Liability for defects is governed by the "Warranty" provision in our General Terms and Conditions (Part I).
These General Terms and Conditions and customer information were created by the Händlerbund's lawyers specialising in IT law and are
continuously checked for legal compliance. Händlerbund Management AG guarantees the legal certainty of the texts and is liable in the event
of warnings. Further information can be found at: https://www.haendlerbund.de/de/leistungen/rechtssicherheit/agb-service.

Last update: 21 July 2025