I have received a defective product.

If you have received a defective item with your order, please contact us immediately. The easiest way for us to process your complaint is if you take a photo of the defective product and send it to us by email: info@koi-company.de
We will then contact you immediately. When ordering fragile materials (lamps, replacement glass, etc.), please check the delivered package for damage immediately before signing for it. If you see any damage or even hear a clinking sound when gently shaking the package, please refuse delivery and contact us. Monday to Friday from 9:00 a.m. to 12:00 p.m and 14:00 p.m to 17 p.m Telephone: 06184/93610