Account
Please change any new addresses, telephone numbers, bank details or email addresses in your user account. To do this, log in and click on ‘My account/Overview’ in the top right-hand corner.
Under ‘Personal data’, you can change your name, email address and password.
https://koi-company.com/General-FAQ/Account/How-do-I-change-my-details
Under Addresses, you can enter new billing and delivery addresses.
If you have new bank details, please enter them during the payment process when placing your next order. For security reasons, your bank details cannot be changed in your user account.
Please make any changes to your bank details during the payment process when placing your next order. For security reasons, your bank details cannot be changed in your user account.
Please log in to our online site and change your current billing or delivery address in ‘My Account’ under Addresses. Don't forget to update your telephone number.
Please log in to the online shop and change your email address in ‘My Account’ under ‘Personal Profile’.
Please log in to the online shop and click on ‘Add new address’ under “Addresses” in ‘My account’. You can now add a delivery address. You can then select this as your default delivery address by ticking the box. You can create as many delivery addresses as you like. Just make sure you select the correct address when placing your order.
If you would like to delete your customer account, please contact us by phone. Monday to Friday from 9:00 a.m. to 12:00 p.m. and from 2:00 p.m. to 5:00 p.m. Phone: 06184/93610