Log in
BPlease ensure that your email address is spelled correctly. Please also enter the email address you used when registering. If you use multiple addresses, please try another one. Please also note that the system is case-sensitive. If you are still unable to log in, please request a new password or call us: Monday to Friday from 9:00 a.m. to 12:00 p.m and 14:00 pm to 17:00 pm. Telephone: 06184/93610
If you receive this message after registering, you have either already registered before. Please click on ‘I have forgotten my password’ to receive a new password by email so that you can register again. Or this email address has already been used for registration. If this is the case, please contact us and we will be happy to help you: Monday to Friday from 9:00 a.m. to 12:00 p.m and 14:00 to 17:00 p.m. Telephone: 06184/93610
https://koi-company.com/General-FAQ/Log-in/This-email-address-is-already-registered.
If you have forgotten your password, please click on ‘I have forgotten my password.’ A new password will then be sent to you automatically by email. If you do not receive an email, please check your spam folder. Some email programmes place such emails there. To prevent this, please refer to the help section of your email programme to find out how to exclude us as a sender.
Your password will be sent to the address you provided when you registered. If you have multiple addresses, please check them all.
https://koi-company.com/General-FAQ/Log-in/I-have-forgotten-my-password.
If you get stuck, please give us a call.
Monday to Friday from 9:00 a.m. to 12:00 p.m and 2:00 p.m and 5:00 p.m. Telephone: 06184/93610
If you do not receive an email, please check your spam folder. Some email programmes place such emails there. To prevent this, please refer to your email programme's help section to find out how to exclude us as a sender.
Your password will be sent to the address you provided during registration. If you have multiple addresses, please check them all.
https://koi-company.com/General-FAQ/Log-in/I-am-not-receiving-a-password.
If you get stuck, please give us a call.
Monday to Friday from 9:00 a.m. to 12:00 p.m and 2:00 p.m to 5:00 p.m. Telephone: 06184/93610
Please check whether cookies are enabled in your internet browser. We need cookies for security and effectiveness. Cookies do not contain any personal data. If your web browser does not allow cookies, you will not be able to place an order. Your browser's help function (Chrome, Opera, Safari, etc.) will explain how you can enable cookies.
https://koi-company.com/General-FAQ/Log-in/Cookies-and-current-browsers.
We also recommend updating your browser. Our online shop has been optimized for the latest versions. If you encounter difficulties during the ordering process, please update your browser.